Bbb of Detroit and Eastern Michigan

Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Whom it might Concern:

Many thanks for providing Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans, we just just take great pride inside our company culture—a culture this is certainly constructed on a couple of core values we call ISMs. One such ISM is “every client, each time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including within our thorough review and a reaction to all inquiries, dilemmas, and complaints delivered to our attention. We sincerely regret any dissatisfaction Mrs. Townsend knowledgeable about us.

After getting Mrs. Townsend’s problem, we contacted her straight. As Mrs. Townsend appreciates, we try not to concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just just what. ” Instead, we discovered that our home loan Banker correctly explained our deposit policy to Mrs. Townsend. Also, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states in component, “If you application is rejected or withdrawn, for just about any explanation, we’re going to refund your deposit without the real price of your assessment and credit file. ” The Townsend’s house appraised at a lower price than expected, and then we were not able to shut their loan because of this. In amount, a refund that is full maybe not owed to your Townsends when it comes to reasons outlined above.

The undersigned directly if there are additional questions, please contact.

Client Reaction

Bbb:

We have evaluated the reaction produced by the continuing company in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my problem. For your guide, information on why i will be rejecting this response look below:

He original woman that we talked to when it comes to my loan had been contacting me personally for a recorded line. We made certain to inquire about the representative if some of these details into the loan work to alter drastically would We be refunded my whole quantity. She responded that I would personally be refunded it doesn’t matter what. This will be all sad on a recorded line nevertheless the numerous agents that We have talked to when it comes to simply refund have never permitted me personally he initial woman that we talked to when it comes to my loan had been calling me personally for a recorded line. We made certain to inquire about the representative if some of these details within the loan strive to alter drastically would We be refunded my whole amount. paydayloansnj.net sign in She reacted that i might be refunded no real matter what. This can be all unfortunate for a recorded line nevertheless the numerous agents with any kind of explanation that I have spoken to in regards to just refund have not allowed me to listen to the call or provided me. The past agent I believe his name was Eric, was very rude and degrading that I spoke with. He had been reading from the script and wouldn’t normally I would ike to getting sentence that is entire. He had been extremely rude I inquired to talk with their superior and had been Tell dad he couldn’t promise that i might get a call right back and he is the only person who i’d be speaking with. I happened to be scammed by the very first representative whom lied and said i’d receive a complete reimbursement no real matter what. It’s for a recorded line. I have been done by them incorrect.

I will be demanding a full reimbursement from this business whom scammed me personally.

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