Bbb of Detroit and Eastern Michigan

Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Who it might Concern:

Many thanks for providing Quicken Loans the chance to answer Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans, we simply just take great pride inside our company culture—a culture this is certainly constructed on a couple of core values we call ISMs. One such ISM is “every customer, each time, no exceptions, no excuses. ” That particular ISM is manifested in everything we do, including within our thorough review and reaction to all inquiries online payday loans in New Jersey, problems, and complaints delivered to our attention. We sincerely regret any dissatisfaction Mrs. Townsend knowledgeable about us.

After getting Mrs. Townsend’s issue, we contacted her straight. As Mrs. Townsend appreciates, we try not to concur along with her allegation that Quickens Loans guaranteed the deposit would be refunded “no matter what. ” Instead, we unearthed that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Moreover, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states in part, “If you application is rejected or withdrawn, for almost any explanation, we shall refund your deposit without the real cost of your assessment and credit file. ” The Townsend’s home appraised at a lower price than expected, and we also were not able to shut their loan as a result. In amount, a refund that is full perhaps not owed towards the Townsends for the reasons outlined above.

The undersigned directly if there are additional questions, please contact.

Consumer Response

Bbb:

We have reviewed the reaction produced by the company in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my issue. For the guide, information on why i will be rejecting this response appear below:

He initial woman on a recorded line that I spoke to in regards to my loan was contacting me. We made certain to inquire about the representative if some of these details into the loan strive to alter drastically would We be refunded my entire quantity. She reacted that I would personally be refunded no real matter what. It is all unfortunate for a recorded line nevertheless the numerous agents on a recorded line that I have spoken to in regards to just refund have not allowed me he original lady that I spoke to in regards to my loan was contacting me. We ensured to inquire about the representative if some of these details into the loan work to alter drastically would We be refunded my whole quantity. She reacted that I would personally be refunded no real matter what. This can be all sad on a recorded line nevertheless the numerous agents that i’ve talked to when it comes to just refund never have permitted me personally to pay attention to the phone call or supplied me with almost any description. The final representative that we talked with, in my opinion their title had been Eric, had been really rude and degrading. He had been reading from the script and will never I would ike to getting whole phrase away. He had been really rude I asked to talk with their superior and had been Tell dad he couldn’t promise that I would be given a call as well as he will be the only person who I would personally be speaking with. I became scammed because of the agent that is first lied and stated i’d get the full reimbursement no real matter what. It is on a line that is recorded. I have been done by them incorrect.

I will be demanding a complete reimbursement from this business whom scammed me personally.

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